Refund policy

Returns & Refunds

At Sunergy, we want you to love what you're wearing. If something's not right, we'll make it right.

You have 30 days from the day you receive your item to request a return.

To be eligible, your item needs to be unworn and unused, with tags attached and in its original packaging, along with your receipt or proof of purchase.

To start a return, email us at SunergyTribe@protonmail.com. Once your return is accepted, we'll get you a return shipping label along with instructions on where to send it. Please don't send anything back before reaching out first — items returned without a request won't be accepted.

Got a question about a return? We're at SunergyTribe@protonmail.com, always happy to help.

Damages & Issues

Please give your order a look when it arrives, and if something's defective, damaged, or just not what you ordered, reach out right away — we'll sort it out.

Exceptions & Non-Returnable Items

A few things can't be returned: perishable goods, custom or personalized items, and personal care products. We also can't accept hazardous materials, flammable liquids, or gases. If you're unsure about a specific item, just ask.

Sale items and gift cards are final sale.

Exchanges

The quickest way to get what you actually want is to return what you have, and once that's approved, place a new order for the item you'd rather have.

European Union — 14-Day Cooling Off Period

If your order is shipping into the EU, you have the right to cancel or return it within 14 days, no reason needed. The same conditions apply — unworn, unused, tags on, original packaging, and proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If it is, you'll be refunded automatically to your original payment method within 10 business days — though your bank or card provider may take a little longer to post it on their end.

If it's been more than 15 business days since your return was approved and you still haven't seen it, drop us a line at SunergyTribe@protonmail.com.

This Refund Policy may be updated from time to time without prior notice. For the most current version, reach out to SunergyTribe@protonmail.com.

Stay wild. Stay free. Stay in your Sunergy. ☀️